Return & Refund Policy

Return & Refund Policy

Effective Date: 25.03.2025

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Applicability

This Return & Refund Policy applies to both:

• B2B (Business to Business) transactions

• B2C (Business to Consumer) transactions

The rights and procedures may vary depending on the nature of the customer.

2. Return Eligibility

B2C Customers:

• You may return most new, unopened items within 14 days of delivery for a full refund.

• Products must be in original packaging and unused condition.

• Items not eligible for return include perishable goods, customized products, and items marked as "Final Sale."

B2B Customers:

• Returns are accepted only for defective, damaged, or incorrectly shipped items.

• You must notify us within 7 days of delivery to be eligible.

• All B2B returns require prior approval and a Return Merchandise Authorization (RMA) number.

3. Refund Process

• Refunds will be issued to the original method of payment.

• Once the returned item is received and inspected, we will notify you via email of the status.

• Approved refunds will be processed within 5–10 business days.

• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange a product, please contact our customer service before sending the item back.

5. Return Shipping Costs

• B2C Customers: You are responsible for return shipping costs unless the item was defective or shipped incorrectly.

• B2B Customers: Return shipping costs will be covered by the customer unless agreed otherwise during the RMA process.

6. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery.

2. Provide clear photos and a description of the issue.

3. We will guide you through the next steps for a return, exchange, or refund.

7. Non-Returnable Items

• Perishable goods (e.g., food, flowers)

• Downloadable software products

• Gift cards

• Customized or personalized items

• Items marked “Final Sale”

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Business Hours: [Insert Business Hours]

• Address: [Insert Company Address]

We appreciate your business and are committed to ensuring a smooth and fair return process for all our customers.